General Questions

To become a member of Bishwo Rang, click on Login/Register option on the top of our website and provide us with some basic information.

Click on the Login button at the top right corner and enter the details to log-in.
There are chances that you might have entered incorrect user id or password. In case you do not remember the password, enter your email address and click on Reset password option. A new password will be sent to your email address.
 
Yes, you can change your own currency from currency option. Currency option at the top right corner on the page.
 

Payment and Security

There could be some technical error behind the failure of your payment. We suggest you to try a different card or speak to your respective bank.

This could happen due to technical error during transaction. We would suggest you to contact us with the payment details evidence (Bank statement) and let us know if you want a Refund or Store Credit.
We accept payments through:
Credit Cards: Visa/Master Card/Diners Club Cards/American Express
Debit Cards
Net Banking
PayPal Account
 
You can be assured of a complete confidentiality from our end. We do not store credit card or bank details and take you directly to the Payment Gateway.

This could be due to following reasons: Incorrect card details
Credit card declined from Credit Card
Company/Bank
Credit card exceeded the set credit limit
Your credit card company doesn’t allow
overseas transactions

In case of if you ordered for unstitched and you are not satisfied with the product, you can report the return to us within 24 hours of receiving the product via email or online form.

Order Related Questions

When you have saved the address in your account, we will retrieve it automatically. However, if you want the order to be delivered at another address, enter the same during check-out.
 

You need to follow these steps:
Select an item
Add it to shopping cart
Click proceed to check out option
Login with your account details
Enter billing and shipping address
Select a payment mode
Click Place order and make the payment
A successful order placement will reflect in your Account and you will receive an email also

Yes, we do provide free delivery on shipping orders above US$ 299


We mentioned shipping days with each and every product on product page. Once we shipped the order, expect it to reach you within 5 -7 business days across Europe, USA, Canada, UK, Australia, New Zealand, Hongkong and all the major cities of Middle and Far East after the shipment has been dispatched.

No, we do not take orders over phone thus request you to make the purchase online.

Sorry but custom stitched products cannot be exchanged or returned.

We do not accept return/exchange on custom stitched clothing. However, we will accept the product return if there is any fault from our end.

Yes. Once your order is shipped, you will receive an email containing the tracking number along with the courier company’s website detail. You can easily track your order.
At the moment we do not deliver within Bangladesh.

Our renowned courier partner DHL ensures safe and timely delivery of items in almost any part of the world.

Discount/Coupon Codes/Gift Vouchers

You can only use one coupon to place an order.
 
Sorry, but you cannot use the coupon after placing the order. However, the coupon will remain valid till its validity so you can use it on your next purchase.